Refund policy

Customer satisfaction is your right and our duty. If in any case you are not satisfied with your purchase, Tache Home Fashion will refund or exchange your product accordingly.

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products subject to the following conditions: 

  1. Items must be returned within 30 days of purchase with the original receipt/invoice or other proof of purchase which includes your name and address.
  2. All bed sheet sets and duvet cover sets cannot be returned.
  3. All other items must be repackaged in its original packaging, unused, and unwashed and in the same condition that you received it. Failure to do so may subject to a restocking fee up to 20% depending on the condition.
  4. If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations which may include refunding you or providing a replacement product provided that items are returned within a reasonable time with proof of purchase.
  5. Shipping services provided by us are completely free of charge towards the customer. Prepaid return labels may take up to 1 business day to be processed and emailed to you once a return request is created. If you have not received your return label, please contact us and check your email spam folder.
  6. Depending on your location, items may arrive to us in 2-7 working business days
  7. Once your return is delivered back to our facility, it may take up to 3-5 business days to process and inspect. a refund or exchange will then be processed after this procedure.
  8. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and update you on the status of your refund.

If you are shipping an item on your own behalf, please mail your product to: 19200 Chennault Way, Suite N US 20879. Consider using a trackable shipping service or purchasing shipping insurance, as we are unable to guarantee that we will receive your returned item.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

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