Contact Us
We aim to respond to your inquiry as quickly as possible. Please be aware that our business hours apply, and if you contact us over the weekend, we will ensure a reply by Monday.
Thank you for reaching out to us!
Hours: Monday - Friday 9:00 AM - 5:00 PM (EST)
Phone: 301-330-1033
Email: orders@tachehf.com
Fax: 301-330-1036
Shipping Address:
Gaithersburg, MD 20879
FAQ
Orders
Yes, however, time is limited so please contact us ASAP if you need to edit/cancel your order. We ship orders the same day or the next available business day, and once an order has shipped, it can no longer be edited or canceled.
Shipping confirmations are automatically sent out with the tracking number and a link to track your package. If you can't find your email, please check your spam folder, or contact us and we will provide an update with a tracking number and link.
Free returns are available for orders placed on our website within 30 days of delivery. We always aim to make sure our customers love our products, and if you have any feedback, we would love to hear about it as it helps us improve our products and services.
Click Here to place a return request.
Shipping
We ship orders the same day or next business day. Delivery typically takes 1–5 business days, depending on your location.
We only use UPS, FedEx, and USPS. If you have a preferred carrier, please let us know by leaving us a note at checkout, or contact us.
Yes, all orders placed on our website include free shipping, and free returns are available for website orders within 30 days of delivery.
We can only ship internationally through our eBay store which is partnered with their global shipping program.
Click Here to visit our eBay store.
Need more help?
If your question isn’t answered above, reach out to us below and we’ll be happy to help.
